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Unveiling User Experience and Value Proposition of Energy Transition MOOCs together with Industry Professionals
(2023)
for local organizations and entrepreneurs in the field. This thesis was commissioned by the FrEE project to identify what kind of learning environment and practices would be most suitable for the target group and to create tools for building user...
Witness experience in the Finnish courts
(2023)
How witnesses experience the court process has been studied little in Finland. The purpose of this thesis is to provide new knowledge about witness experience for the benefit of the National Courts Administration, a governmental agency responsible...
Designing a Customer-Centred Client Service Model in the Banking Sector
(2021)
Increasing competition, digitalisation, regulation changes and the changes in customers’ behaviour and expectations have driven financial organisations into a situation they have not experienced before. These rapid changes ...
A focus on outcomes and value creation : leading to Skilloon continuous development opportunities
(2020)
The concept of customer centricity has been misleading organizations to ask their customers what they want and apply this raw finding directly to the design or improvement of their offering. As such, this study intends to ...
Establishing Advocacy Service from Service Thinking Perspective
(2023)
The objective of the thesis is to support the advocacy organization, representing one of the biggest Finnish export industries, to adapt to the continuously increasing policies related to the European Green Deal. A new expert role was established...
Designing business models for digital service design
(2023)
This thesis's primary objective was to understand value and its creation while designing a business model for a digital service design agency known as "the case company”. The agency aims to explore new business opportunities in the context...
Creating public value through service design: Facilitation of human-centred service transformation in the city-state of Hamburg
(2019)
by private companies. Digital public services are particularly immature in Germany. While Germany is an economic and political world leader, the country is a laggard in the digital transformation of its services to the public. This thesis studies a digital...






